Amid the dynamic transformation of Vietnam’s seaport industry toward deeper integration into the global supply chain, cultivating a strong corporate culture and enhancing service quality have emerged as strategic element, contributing to build sustainable competitive advantages for port operators. In pursuit of a professional, positive working environment and taking customer as center, Saigon Port Joint Stock Company (Saigon Port) has made continuous efforts to elevate service excellence through practical actions, including implementing 5C commitment, a motto of action launched by Vietnam Maritime Corporation (VIMC), which encompasses:
Listen proactively – Focus on details – Value feedback – Act with integrity – Smile and say thanks
At Saigon Port, the 5C commitment goes far beyond a slogan; it has been and is being deployed synchronously into every aspect of our operations. The principles are concreted through a wide range of practical initiatives aimed at improving service processes, strengthening interdepartmental collaboration and enhancing culture of communication with customers and partners. With a network of terminals spanning from Nha Rong – Khanh Hoi and Nha Be to the Cai Mep – Thi Vai area, Saigon Port continues to invest and develop synchronously across three strategic aspects: optimizing operational efficiency, reinforcing internal coordination and professionalization customer services.
Listen proactively: Saigon Port actively welcomes feedback from customers, partners and businesses through multiple channels, including hotline, email and the official website. This proactive approach enables early detection and swift resolution of operational issues, thereby enhancing service performance.
Focus on details: Saigon Port places great value on every link in the port operation chain, from flexible berth allocation to the meticulous monitoring of each stage in order to ensure seamless workflows, minimize technical disruptions and accelerate vessel turnaround times.
Value feedback: Saigon Port has implemented regular surveys and feedback receiving systems to cultivate a customer service ecosystem, taking satisfaction as center, especially during peak periods of cargo handling, storage and delivery.
Act with integrity: Every staff member at Saigon Port is committed to working with responsibility, integrity and transparency, upholding trust as a core value in every interaction with partners and customers. This forms a solid foundation for the port’s ongoing efforts in digital transformation and the modernization of management and operational processes.
Smile and say thanks: Saigon Port actively spreads spirit of friendly and professional service through a culture of normative communication, aiming to build a civilized, modern and humanistic environment, where even a small gesture leave big impression.
The implementation of the 5C Commitment has enhanced Saigon Port’s competitive capacity during the volatile logistics landscape. In the time to come, Saigon Port is determined to uphold the 5C principles as a guiding compass in all port operations and customer service activities. The spirit of 5C will also continue to be spread across all positions, from leadership to every employee. This is part of the company’s goal to become not only a technically proficient port but also one that is rich in culture, service and human resources. As Vietnam’s seaport industry undergoes significant transformation, cultivating a strong 5C culture will serve as the firm foundation that empowers Saigon Port to sustain its leading position domestically while confidently reaching out to the global stage, becoming a key link in the supply chain that connects cargo from Vietnam to the world and vice versa.
Thai Vuong Nhi
